top of page

Privacy Policy

GUPPY MEDS LLC PROVIDES HEALTHCARE CONSULTATIONS FOR CERTAIN NON-EMERGENCY MEDICAL CONDITIONS THROUGH LICENSED PROVIDERS. IF YOU BELIEVE YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 OR CONTACT YOUR LOCAL EMERGENCY MEDICAL SERVICES IMMEDIATELY.
Please read this Privacy Policy carefully before using our website or services.
Important Notice:
 Our Notice of Privacy Practices separately governs how Protected Health Information (“PHI”) is used and disclosed in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws. This Privacy Policy addresses the handling of general personal information and should be reviewed together with our Notice of Privacy Practices to fully understand how your data is handled.

I. Introduction

This Privacy Policy describes how Guppy Meds LLC (“Guppy Meds,” “we,” “us,” or “our”) collects, uses, protects, and discloses information that we obtain from users of our website, applications, and related services (collectively referred to as the “Platform”).
This Privacy Policy applies to information collected when you:

  • Visit our website

  • Register for an account

  • Request healthcare consultations

  • Communicate with our providers or support team

  • Use any services provided through the Platfor

Your use of the Platform constitutes acceptance of this Privacy Policy and our Terms of Service. If you do not agree with the practices described here, you should not use the Platform.
This Privacy Policy does not apply to information collected by third-party services or websites that may be linked to or integrated with our Platform. Those services have their own privacy policies and practices.
 

II. Information We Collect

We may collect several types of information from users of our Platform.

A. Personal Information

Personal Information includes information that identifies you personally, such as:

  • Name

  • Address

  • Email address

  • Phone number

  • Account login information

  • Date of birth

  • Billing information

  • Payment details (processed through secure third-party processors)

B. Health Information

When you use our services, we may collect information related to your health, including:

  • Medical history

  • Symptoms or treatment requests

  • Provider communications

  • Consultation records

  • Medication information

  • Laboratory or diagnostic data

Health-related information may be treated as Protected Health Information (PHI) under HIPAA and handled accordingly.

C. Technical and Usage Information

We may automatically collect information about how you interact with our Platform, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Access times and dates

  • Pages visited

  • Referral URLs

D. Information from Third Parties

We may receive information about you from third parties including:

  • Licensed healthcare providers

  • Partner pharmacies and laboratories

  • Pyment processors

  • Marketing and analytics providers

  • Advertising platforms

  • Identity verification services

3. From Healthcare Providers and Partners

When you receive services through Guppy Meds, providers, pharmacies, or labs may share information necessary to provide care.

Healthcare Services

To healthcare providers, pharmacies, laboratories, and other professionals involved in your care.

III. How We Collect Information

1. Directly from You

Information you provide when:

  • Creating an account

  • Completing intake forms

  • Scheduling consultations

  • Submitting medical history

  • Making payments

  • Contacting support

2. Automatically Through Technology

Our Platform may use:

  • Cookies

  • Pixel tags

  • Web beacons

  • Analytics tools

These technologies help us understand user behavior and improve the functionality of the Platform.

IV. How We Use Your Information

We use the information we collect for purposes including:

  • Providing healthcare consultations and services

  • Facilitating treatment, prescriptions, and pharmacy services

  • Processing payments

  • Managing your account

  • Communicating with you regarding services

  • Responding to inquiries and support requests

  • Improving our Platform and services

  • Conducting analytics and performance monitoring

  • Detecting fraud or unauthorized activity

  • Complying with legal and regulatory obligations

  • Sending updates, newsletters, or marketing communications where permitted

We may also create de-identified or aggregated data that cannot identify individual users.

V. Sharing and Disclosure of Information

Service Providers

To companies that assist us with operations such as:
Payment processing
Hosting and infrastructure
Customer support
Analytics services
Email and SMS communication

Legal Compliance

When required to comply with applicable laws, regulations, subpoenas, or legal processes.

Business Transfers

If Guppy Meds LLC undergoes a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent

When you explicitly authorize us to share your information.

XII. Contact Information

If you have questions regarding this Privacy Policy or our privacy practices, please contact:
Guppy Meds LLC
 Email: admin@guppymeds.com

XI. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will revise the “Last Updated” date at the top of the policy.
Your continued use of the Platform after updates indicates acceptance of the revised policy.

X. California Privacy Rights

Residents of California may have additional rights under the California Consumer Privacy Act (CCPA) and other state privacy laws.
These rights may include:

  • Requesting access to personal information

  • Requesting deletion of personal information

  • Requesting disclosure of categories of collected data

  • Opting out of certain data sharing practices

Certain healthcare information may be exempt from CCPA under HIPAA or other healthcare privacy laws.
Requests regarding privacy rights may be submitted using the contact information below.

IX. Services Not Intended for Minors

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

VIII. Third-Party Websites

Our Platform may contain links to third-party websites or services. These external sites operate independently and have their own privacy policies. Guppy Meds LLC is not responsible for the privacy practices of third-party sites.

VI. Cookies and Tracking Technologies

Our Platform may use cookies and similar technologies to:

  • Recognize returning visitors

  • Improve website performance

  • Analyze traffic patterns

  • Personalize content and advertising

You may control cookie settings through your browser. Disabling cookies may affect certain features of the Platform.

VII. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, loss, misuse, or disclosure.
Despite these efforts, no system is completely secure. Transmission of information over the internet carries inherent risks, and we cannot guarantee absolute security.
Users are responsible for maintaining the confidentiality of their login credentials.

bottom of page